HomeRefund & Return Policy
Refund & Return Policy
Last updated: October 5, 2026
At OVA flame, we want you to feel confident in every purchase. If you are not completely satisfied with your order, we are here to help.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all products purchased directly from ovaflame.com. If you are not satisfied for any reason, you may request a full refund within 30 days of the delivery date. No questions asked.
To initiate a return, please contact our customer care team at care@ovaflame.com with your order number. We will provide a prepaid return label for domestic orders. Once we receive and inspect your return, your refund will be processed to the original payment method within 5-7 business days.
Eligibility
To be eligible for a refund, items must be returned in their original packaging. Partially used or opened products are eligible for our 30-day guarantee — we trust our customers and do not require unopened containers.
Gift cards and promotional items are non-refundable and non-returnable.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will replace the item at no additional cost or issue a full refund, including shipping, at your preference. Please include photos of the damaged product and packaging when contacting us.
Exchanges
We currently do not process direct exchanges. If you would like a different product, please return your original item for a refund and place a new order for the desired product.
Subscription Cancellation
You may cancel your subscription at any time with no cancellation fees. To cancel, log into your account and select “Cancel Subscription” from your subscription dashboard, or email us at care@ovaflame.com with your request.
Cancellations must be made at least 48 hours before your next scheduled shipment to prevent that order from processing. If a cancellation request is received after a shipment has been processed, the order will ship as scheduled and you may return it under our standard 30-day guarantee.
You may also skip a shipment, change your delivery frequency, or modify your subscription products at any time from your account dashboard.
Shipping Costs
For standard returns under our 30-day guarantee, return shipping is free for orders within the United States.
We provide a prepaid return label for your convenience.
Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
Refund Processing
Refunds are processed to the original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account after we have issued it.
International Orders
Our 30-day satisfaction guarantee applies to all orders. However, international customers are responsible for return shipping costs unless the item is damaged or incorrect. Customs duties and taxes paid on original delivery are non-refundable.
Contact Us
For questions about returns, refunds, or subscription management, please reach out to our customer care team at care@ovaflame.com. We typically respond within 24 hours on business days.
