HomeFAQs
Frequently Asked Questions
About the Products
Who Is OVA flame For?
OVA flame is for women who want to nourish their bodies with whole food. Our capsule formulas are made from freeze-dried, grass-fed New Zealand beef organs, and each one is built around a stage or need in a woman’s life — from cycle support, skin, hair and nails, calm and sleep to pregnancy, postpartum, menopause and longevity.
Which Formula Is Right For Me?
Start with the stage of life or the area you would like to support. Each product page explains who the formula is made for, what is inside and how to take it. Not sure where to begin? Contact our team and we will help you choose.
If you are pregnant, breastfeeding, taking medication or under medical care, please talk to your healthcare provider before starting a new supplement.
Do I Need All The Formulas?
No. Each formula is made to be taken on its own, so you can choose the one that fits what you are looking for right now. Some women later pair two formulas for a fuller daily ritual.
Can I Take Different Products Together?
Many women pair two OVA flame formulas as part of their daily ritual. Follow the serving directions on each product. If you are pregnant, breastfeeding or taking medication, please speak with your healthcare provider before combining supplements.
How Long Until I Notice A Difference?
Whole-food nutrition works gradually and every body is different. Most women take their capsules daily with a meal and stay consistent for 30–90 days.
Are OVA flame Products Hormone Treatments?
No. OVA flame products are whole-food supplements made from freeze-dried, grass-fed beef organs. They are not hormone therapy or medication, and they are not intended to diagnose, treat, cure or prevent any disease. If you are managing a hormonal condition, please keep following the advice of your healthcare provider.
What organs are in this formula?
Each formula lists its organ blend under Ingredients on the product page. Our foundational blend combines grass-fed beef liver, heart, kidney, spleen and pancreas from New Zealand — freeze-dried and encapsulated without fillers.
Difference between pouch and bottle?
The capsules inside are the same. The single pouch holds 90 capsules and the double pouch 180 capsules. The premium glass bottle holds 180 capsules and arrives in a magnetic gift box.
Orders & Shipping
When will my order ship?
Orders are packed within 1–2 business days. You will receive a tracking link by email as soon as your order ships.
Pre-order items ship as soon as the first batch is ready — we will email you the dispatch date.
How can I track my order?
Use the tracking link in your shipping email, or enter your order number and email address on our Track my order page. When you are signed in, all your orders are also listed in My Account under Orders.
Do I need an account to place an order?
You check out with your email address — there is no password to remember. We send a one-time code to your inbox to confirm it, and your account is created automatically so you can follow your orders and manage your subscriptions.
Which currencies can I shop in?
You can shop in US dollars (USD), Swiss francs (CHF) or British pounds (GBP). Choose your currency with the switcher in the site header — prices, your bag and your order are all shown in the currency you pick.
How can I pay?
At the moment orders are paid with cash on delivery. The payment options available for your order are always shown at checkout.
Subscribe & Save
How does Subscribe & Save work?
Choose Subscribe & Save on any product to save 20% on every delivery. Your order renews every month, and you can skip, pause or cancel anytime from your account.
How often will my subscription renew?
Every month. Your first order starts the subscription, and each renewal order is created automatically on your next renewal date. We email you a reminder before each renewal, and the date is always shown in My Account under Subscriptions.
Can I skip, pause or cancel my subscription?
Yes — anytime, with no cancellation fees. In My Account → Subscriptions you can skip your next order, pause and resume later, or cancel. A cancelled subscription stays active until the end of the current period.
To stop an upcoming order, please skip or cancel at least 48 hours before it is due.
Will my subscription price change?
No. Each renewal uses the Subscribe & Save price and the currency you subscribed with.
How are renewal orders paid?
Renewals are paid the same way as your first order. Cash on delivery renewals are placed for you automatically; for other payment methods we email you a secure link to pay for each renewal.
Returns & Refunds
Money-back guarantee?
Yes. Every order is covered by our 30-day satisfaction guarantee: if your order isn’t right for you, contact our team within 30 days of delivery and you may request a full refund — no questions asked. See our Refund & Return Policy for details.
How do I start a return?
Contact our customer care team at care@ovaflame.com with your order number. We provide a prepaid return label for domestic orders. Once we receive and inspect your return, your refund is processed to the original payment method within 5–7 business days.
Can I return an opened product?
Yes. Partially used or opened products are covered by our 30-day guarantee — items just need to be returned in their original packaging. Gift cards and promotional items are non-refundable and non-returnable.
What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery and include photos of the damaged product and packaging. We will replace the item at no additional cost or issue a full refund, including shipping — whichever you prefer.
Can I exchange a product?
We currently do not process direct exchanges. Please return the original item for a refund and place a new order for the product you would like.
When will I receive my refund?
Refunds are issued to the original payment method. Depending on your payment provider, it may take an additional 5–10 business days for the refund to appear in your account after we have issued it.
Do you accept returns on international orders?
Yes — our 30-day satisfaction guarantee applies to all orders. International customers are responsible for return shipping costs unless the item is damaged or incorrect. Customs duties and taxes paid on the original delivery are non-refundable.
Ingredients & Safety
What’s inside the capsules?
Our capsule formulas contain freeze-dried, grass-fed beef organs from New Zealand in a bovine gelatin capsule — free from gluten, dairy, soy, fillers and flow agents. The full ingredient list of each product is under Ingredients on its product page.
How do I take the capsules?
Take 2 capsules daily, ideally with a meal, or as directed on your product’s label. Consistency matters most — make it part of your daily ritual.
Is this safe during pregnancy or breastfeeding?
Please speak with your healthcare provider before taking any supplement while pregnant or breastfeeding. Our Comprehensive Prenatal Support and Postpartum Restore & Recovery formulas were created for these stages of life.
Can I take this with other supplements?
Beef organs are a whole food, so they fit into most routines. If you take medication or other supplements, check with your healthcare provider first.
Tested for heavy metals?
Every batch is third-party tested for purity and potency. Contact us any time for the latest results.
